FAQ

How long does delivery take?
Most orders are delivered within 5–12 business days across the United States.

Do you ship to Alaska and Hawaii?
Yes, we provide free shipping to all 50 states and U.S. territories.

Can I cancel an order after placing it?
Orders can be canceled within 24 hours. Please contact us at info@harborwear.shop.

What if my sofa arrives damaged?
Contact us within 7 days with photos. We will arrange a replacement or refund at no extra cost.

Do you offer in-home assembly?
Our standard free delivery includes drop-off at your door. In-home delivery and assembly may be available in certain areas for an additional fee.

How do I return a product?
Email info@harborwear.shop with your order number and reason for return. Returns must be made within 30 days in original condition.

How long does a refund take?
Refunds are processed within 5–10 business days after inspection of the returned item.

Which payment methods are accepted?
We accept major credit cards, PayPal, and electronic wallets.

Do you collect taxes?
Yes, applicable sales taxes are calculated at checkout based on your location.

How can I contact customer service?
You can reach us by email at info@harborwear.shop or call +1 (231) 436 5465 during business hours.